Шляхи забезпечення якості послуг мобільного зв’язку на прикладі компанії «МТС Україна»

Abstract

UA: Стаття присвячена питанням забезпечення якості послуг мобільного зв’язку шляхом вдосконалення системи якості в компанії «МТС Україна». Визначено, що система управління якістю необхідна для того, щоб споживачі і керівництво компанії були упевнені в її здатності ефективно надавати якісні послуги на протязі тривалого часу, незважаючи на зміну технологій, постачальників, співробітників і т.д.

EN: The speed and scale of the development and dissemination of informational communications, their influence on the cultural, social, economic and political transformation in the society give the basis to assess the nature and open a new era in the history of human civilization. One of the types of information communications mobile communication, because it is a new level of comfort and freedom of communication, it is an opportunity to organize their lives to care about what is important to us. The pace of modern life and the demands that it puts before us, make mobile communication our reliable and indispensable partner, who accompanies us throughout the day. he operator of the mobile communication consists meet the needs of its clients in any communication services. The provision of these services agreed engaged in several major departments of the operator. Their institutional and technological framework is the infrastructure for providing services. Daily activities infrastructure of communications services focused on providing services to as many clients at a fixed manageable level of quality and minimizing internal costs. In order to control the level of quality, the company should support the full life cycle of services that consists of several interacting steps.