Підвищення якості обслуговування пасажирів в умовах функціонування швидкісного руху

Abstract

UA: У статті розглянуто питання підвищення якості обслуговування пасажирів в умовах функціонування швидкісного руху. Проаналізовано існуючі технології роботи пасажирських станцій. Запропоновано варіанти раціоналізації часу обслуговування пасажирів шляхом удосконалення оперативного управління роботою вокзалу пасажирської станції на основі застосування елементів інтелектуальних технологій та методів імітаційного моделювання. Розроблено імітаційну модель роботи вокзалу станції та оптимізаційну модель з пропуску пасажиропотоку.

EN: In the article the question of improving the quality of passenger service in the operation of high-speed traffic. The existing technology of passenger and passenger technical stations. Proposed options for streamlining time of passenger service by improving the operational management of the work station is a passenger station on the basis of application of intellectual technologies and simulation methods. Developed a simulation model of the station and the optimization model via the crossing traffic flow. When you create a model, in which passengers arrive at railway station and move to the departure gate, the logic model set with blocks of AnyLogic pedestrian library. Pedestrian library AnyLogic is a library simulation of pedestrian traffic in the physical space. It allows you to model buildings, which have accumulated large numbers of people (metro stations, railway stations, airports, shopping malls, stadiums, museums, etc.). The purpose of the simulation model is to reproduce the behavior of the system under study based on the results of the analysis of the most significant relationships between its elements. The statistics are collected directly at the station at the time of the greatest load. To synchronize the collected data it is necessary to collect data at one time from all directions of passenger traffic. Passengers are divided into incoming and outgoing (suburban and long-distance passenger traffic). In turn, incoming passengers are sent with pre-purchased tickets, which go to cash (suburban and long distance), which are in a state of waiting. Prior to the departure, passengers who arrived and follow the exit from the station, passengers in anticipation of a transfer, or departure of the train, passengers who go to the cash desk. In order to ensure a comfortable stay of passengers in the railway station, accelerate the service of registration of transport documents, and exclude delays, it is proposed to monitor cash services promptly, by introducing a decision support system to the automated workplace of the main cashier, which will allow adding additional resources from the coffee service for the period of overload system of service.